FlipMate Privacy Policy

1) What this policy covers

• The personal information we collect about flippers (customers and applicants), sellers we contact on their behalf, site visitors, and other people who interact with us.
• How we use, share, secure, and retain that information.
• Your choices and rights.

This policy does not cover third-party marketplaces (e.g., Facebook Marketplace, Craigslist, OfferUp) or other sites we don't control.

2) Information we collect

3) How we use information

• Provide and improve the Services. Run sourcing, contact sellers on your behalf, verify details, schedule pickups, push scheduled runs to your dashboard, manage inventory transitions (Available → Scheduled → Inventory), and power sales tracking/scheduling.
• Personalize your experience. Apply your categories, price ranges, and pickup radius to what we watch and how we present deals.
• Communicate with you. Account and approval emails; operational updates; support; product changes. (You can opt out of non-essential marketing at any time.)
• Security, fraud, and abuse prevention. Detect misuse and protect users, sellers, and our systems.
• Compliance. Meet legal, regulatory, and tax obligations.
• Research & development. Analyze aggregated/anonymized usage to improve prioritization, speed, reliability, and quality.

4) Sharing and disclosure

We do not sell personal information for money. We share information only as needed to run the Services:

• Service providers. Hosting, infrastructure, analytics, email/SMS, authentication, payments, and customer support vendors bound by confidentiality and data-use limits.
• Marketplaces and sellers. To contact sellers and schedule pickups on your behalf (limited to what's needed for that transaction).
• Affiliates/brands. Renw (our consumer-facing shop) and FlipMate may share infrastructure and limited data where needed to deliver features you opt into (e.g., optional hosting/cross-listing).
• Legal and safety. If required by law, subpoena, or to protect rights, safety, and property of users, sellers, the public, or FlipMate.
• Business transfers. In a merger, acquisition, or asset sale, information may transfer as part of the transaction (we will provide notice where required).
• Aggregated/anonymized insights that cannot reasonably identify you.

We do not share your information for third parties' direct marketing.

5) Cookies & tracking

We use cookies and similar technologies to keep you signed in, understand feature usage and improve performance, and measure website/app traffic.

You can manage cookies through your browser settings. Some features may not work without essential cookies. We currently do not respond to “Do Not Track” signals. Where required by law, we will display a cookie notice and/or consent banner.

6) Data retention

We keep personal information only as long as needed for the purposes above, and then delete or de-identify it.

Indicative (to be finalized with counsel):

• Access requests (approved/declined/pending): retain minimal records to manage onboarding and prevent abuse; delete or de-identify after [e.g., 12–24 months].
• Account, inventory, and sales data: keep while the account is active and for [e.g., 2–7 years] after closure to meet tax, accounting, and legal requirements.
• Operational logs/analytics: short rolling windows unless needed for security and reliability.

7) Security

We use reasonable and appropriate safeguards to protect information (access controls, encryption in transit, hardened infrastructure, least-privilege practices). No method is 100% secure; we encourage strong, unique passwords and keeping your devices up to date.

8) Your choices & rights

Depending on where you live, you may have rights to:

• Access or get a copy of your information;
• Correct, delete, or export it;
• Opt out of non-essential emails or targeted advertising;
• Limit the use of sensitive data (where applicable).

To exercise rights, contact us at privacy@flipmate.com or via in-app controls (when available). We may need to verify your identity and may deny or limit requests where permitted by law (e.g., to protect others' privacy or our legal obligations).

9) International data

We currently operate primarily in the United States and may process information in the U.S. and other countries. Where required, we will use appropriate safeguards for cross-border transfers.

10) Marketplace and third-party links

Our Services may link to or interact with third-party marketplaces and tools. Their privacy practices are governed by their own policies. Please review those policies before sharing information on those platforms.

11) Role clarification (controller vs. service provider)

• Controller/business (FlipMate): our websites, request-access flow, account administration, product analytics, billing, and general operations.
• Service provider/processor (for customer workflows): contacting sellers, coordinating pickups, and processing content you or we handle on your behalf. We will enter into a Data Processing Addendum where required and follow your documented instructions for processor activities.

12) Changes to this policy

We may update this policy to reflect changes to our practices or legal requirements. We will post the updated version with a new effective date, and, where required, provide additional notice.

13) Contact us

Privacy questions or requests:

• [Company legal name]
• [Postal address]
• privacy@flipmate.com

If we can't resolve your concern, you may have the right to contact your state/provincial authority or data protection regulator.