Privacy
FlipMate Account and Data Deletion
This page explains how FlipMate users can request deletion of their account and associated data from the FlipMate mobile apps and related services.
Last Updated: June 23, 2026
Company: FlipMate, LLC, a Washington limited liability company
Contact: support@flipmate.com
How to Request Account Deletion
If you can sign in to your FlipMate account, you can request deletion directly in the mobile app:
- Open the FlipMate mobile app.
- Go to Profile.
- Select Delete Account.
- Confirm the deletion request when prompted.
You may also request deletion by emailing support@flipmate.com with the subject line "Account Deletion Request". Please send the request from the email address associated with your FlipMate account, or include enough information for us to verify that you are authorized to request deletion.
What We Delete
After we receive and verify your deletion request, we delete or de-identify personal data associated with your FlipMate account, including:
- Your FlipMate account profile and access credentials.
- Pickup area preferences and account settings associated with your account.
- Inventory records, listing notes, item photos, and related app content that you created or saved in FlipMate.
- Active sessions and other account access records that are no longer needed after account closure.
What We May Keep
Some data may be retained when required by law or reasonably necessary for legitimate business purposes. Examples include:
| Data Type | Retention |
|---|---|
| Payment, refund, accounting, and tax records | Retained as required for accounting, tax, legal, dispute-resolution, and compliance purposes. |
| Security, fraud-prevention, and system logs | Retained only as long as reasonably necessary for service integrity, generally up to 1 year unless a longer period is required by law or an active dispute. |
| Transactional pickup records | Pickup addresses and transaction-counterparty message content are generally retained for 72 hours after pickup completion or cancellation unless legal, safety, or dispute needs require a longer period. |
| Aggregated or de-identified information | Information that no longer identifies you may be retained for analytics, reporting, service improvement, or business operations. |
Processing Time
We aim to complete verified account deletion requests within 30 days. If we need more information to verify the request, we will contact you using the email address associated with the request. Some residual copies may remain in backups or logs until they expire through normal retention cycles.
Questions
For questions about deletion requests or privacy rights, contact support@flipmate.com. You can also review the FlipMate Privacy Policy for more information about our privacy practices.